Refund policy

Return and Refund Policy

LAST UPDATED: September 29, 2026

This Return and Refund Policy explains how refunds are handled for digital products purchased from Templat Bee, available through https://templat-bee.store.

This policy applies to all purchases made through our website and covers our digital templates, creative resources, productivity materials, and other downloadable or digitally delivered products.

1. Digital Products Only

All products sold through Templat Bee are digital products.

Products may include templates, creative resources, planners, business tools, marketing materials, social media resources, branding resources, and other digital files or downloadable content.

No physical products are shipped.

Because our products are digital and may be delivered electronically or made available for download or access after purchase, physical returns are not applicable.

2. Refund Eligibility

We want customers to receive the products and digital resources described on our website.

You may request a refund within 14 days of purchase if:

  • The digital product file is corrupted or technically unusable.

  • A required file is missing from the purchased product.

  • The product substantially differs from the description provided on the product page.

  • A technical issue on our side prevents you from accessing the purchased digital product.

When you contact us, we may ask for additional information or screenshots so that we can investigate the issue.

If the problem is confirmed to be caused by an issue with our product or delivery system, we may issue a full or appropriate refund to the original payment method.

3. Situations Where Refunds May Not Be Available

Because digital products cannot be physically returned after delivery or access, refunds generally are not available for the following situations:

  • You changed your mind after purchasing or downloading a digital product.

  • You purchased the wrong product and the product has already been accessed or downloaded.

  • You do not have the software, platform, application, or account required to use the product, where those requirements were clearly stated on the product page.

  • You expected a different design, color, style, format, or type of content that was accurately described on the product page.

  • You no longer need the product after purchase.

  • You have already used, modified, or incorporated the digital product into your own work.

  • You have shared, redistributed, resold, or otherwise made the purchased files available to another person.

  • The issue results from software, hardware, browser, internet connection, or third-party services outside our control.

We encourage you to carefully review the product description, included files, supported formats, compatibility information, and any stated requirements before completing your purchase.

4. How to Request a Refund

To request a refund, please contact Templat Bee using the contact information provided on our website.

When submitting a refund request, please include:

  • Your order number.

  • The email address used during checkout.

  • The name of the purchased product.

  • The date of purchase.

  • A brief explanation of the problem.

  • A screenshot or other relevant information if the issue is technical or visual.

Providing complete information helps us review your request more quickly.

5. Refund Review and Processing

We aim to review refund requests within 2 business days.

If your refund is approved, it will generally be issued to the original payment method used for the purchase.

After we issue a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

In some cases, it may take several business days for a processed refund to appear on your statement.

6. Duplicate or Accidental Transactions

If you believe you were charged more than once for the same purchase, please contact us as soon as possible.

We will review the transaction history and, where a duplicate charge is confirmed, take appropriate steps to correct the issue.

7. Chargebacks and Payment Disputes

If you experience a problem with a purchase, we encourage you to contact Templat Bee before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

If a chargeback is initiated, we may provide relevant transaction and order information to the applicable payment processor or financial institution as part of the dispute process.

We may temporarily restrict access to disputed purchases while a payment dispute is being investigated, where permitted by applicable law and payment-provider rules.

8. Digital Delivery Issues

If you complete a purchase but do not receive access to your digital product, please contact us.

We may